Refund policy
Refund Policy
At Renvi, we want you to feel confident when purchasing our sleep earplugs. If the fit or comfort is not right for you, our 30-Night Comfort Guarantee gives you the opportunity to request a refund.
30-Night Comfort Guarantee
You may try Renvi Sleep Earplugs for up to 30 nights after your order is delivered.
If the fit or comfort is not right for you, contact us within 30 days of delivery to request a full refund.
Our 30-Night Comfort Guarantee applies even if:
- The earplugs have been opened or used.
- The earplugs were purchased at a sale or promotional price.
- You have tried different included ear-tip sizes.
To request a refund, email support@renvilifestyle.com with:
- Your name.
- Your order number.
- A brief explanation of the fit or comfort issue.
Our customer support team will review your request and provide any necessary instructions.
Returns
Because sleep earplugs are personal-use products, return requirements may depend on the circumstances of your request.
If a return is required, we will provide the appropriate instructions and a prepaid return shipping label.
Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.
Refund Processing
Approved refunds will be issued to your original payment method.
Once your refund is approved, please allow up to 10 business days for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@renvilifestyle.com.
Guarantee Eligibility and Limitations
The 30-Night Comfort Guarantee applies to a customer’s first Renvi order and covers one opened pair of earplugs.
For bundle purchases, one opened pair qualifies for a refund. Additional pairs must be returned unopened and in their original packaging to qualify for a refund. Any refund for individual pairs purchased in a bundle will reflect the price paid for those pairs under the bundle discount.
Refund requests must include a valid order number and be submitted within 30 days of delivery. We reserve the right to refuse clearly fraudulent or abusive requests, including repeated claims made through multiple accounts.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact support@renvilifestyle.com with your order number and a description of the issue.
When possible, please include a photo of the item or packaging so we can resolve the issue promptly.
Depending on the circumstances, we may offer a replacement or refund.
Exchanges
If you would like to exchange your order, contact support@renvilifestyle.com for assistance.
Exchanges are subject to product availability.
Contact Us
For questions about returns, refunds, or the 30-Night Comfort Guarantee, contact:
Email: support@renvilifestyle.com